RefundDesk is a document preparation tool for licensed customs brokers. These terms define the scope of the service, your responsibilities as the broker of record, and the limits of our liability.
Last updated: May 2026 · Questions: hello@refunddesk.app
RefundDesk is a document preparation tool for licensed U.S. customs brokers filing IEEPA tariff refund claims through CBP's CAPE (Customs Automated Protest and Entry) portal. Specifically, RefundDesk:
RefundDesk operates only at Stage 1 of the CAPE pipeline — entry and protest preparation. CBP controls Stages 2 through 4: review, adjudication, and refund disbursement.
Before any filing documents are generated and made available for download, the licensed customs broker must review the identified eligible entries and attest to the accuracy and completeness of the filing batch. That attestation — including IP address, timestamp, and user agent — is recorded as an immutable compliance record.
By attesting, the broker confirms that they have reviewed the entries, that the data is accurate to the best of their knowledge, and that they are authorized to act on behalf of the importer of record for each included entry.
Refund estimates and statutory interest calculations are computed using versioned rules. The CAPE eligibility policy version in effect at the time of your attestation governs your filing — it determines which IEEPA HTS prefixes are in scope, the applicable interest rate and its IRS Revenue Ruling source, and the liquidation-status routing logic applied to each entry. That version is frozen in your calculation snapshot at the moment you attest and does not change retroactively.
CBP's independent reliquidation of refund amounts may differ from RefundDesk's estimates. CBP controls the final refund calculation — RefundDesk's estimates are based on the data you provide and the rules in effect at attestation.
CAPE eligibility rules, CBP portal specifications, and applicable regulations may change after you file. RefundDesk validates CAPE Declaration CSVs against CBP's published specification at the time of generation. Post-attestation rule changes are flagged via the divergence detection system and surfaced to you — but do not retroactively alter your attested record.
RefundDesk is intended for use by licensed U.S. customs brokers only. By creating an account you represent that you hold an active customs broker license issued by CBP. Use of this tool by unlicensed individuals does not create any professional relationship or confer any authority to act as a customs broker.
This application is provided "as is" without warranty of any kind, express or implied. We make no representations that the application is accurate, complete, current, or fit for any particular purpose. Use of this application is at your own risk.
To the maximum extent permitted by applicable law, RefundDesk LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this application or its outputs, including but not limited to lost refunds, missed deadlines, rejected CAPE filings, CBP audit findings, or penalties assessed by CBP or any other agency.
We may update these terms at any time to reflect changes in the product, applicable law, or CBP requirements. Continued use of the application after changes are posted constitutes acceptance of the revised terms. Material changes will be communicated by email to your account address.
At the moment of attestation, RefundDesk freezes a calculation snapshot containing the estimated refund, statutory interest, the formula used, the IRS Revenue Ruling that set the applicable rate, the eligible entry count, and the IEEPA HTS prefix set in effect at that time. This snapshot is the authoritative record of what the broker reviewed and attested to. It is written once and cannot be altered after attestation.
RefundDesk maintains an admin audit dashboard that continuously compares live recalculations against each frozen snapshot. If a recalculated value diverges from an attested snapshot — for example because CBP has updated the applicable IEEPA prefix list or RefundDesk has corrected a calculation rule — the divergence is flagged and recorded. The attested snapshot is never modified.
By using this service you acknowledge that:
Attestation records, including the frozen calculation snapshot and the tamper-evident version log, are retained for 5 years from the attestation date per 19 CFR §111.23.
These terms are governed by the laws of the State of California. Questions: hello@refunddesk.app
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